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FAQs

VanRack fully appreciate that you may have a question regarding your van rack / storage solution or any special requirements / modifications that may need to be undertaken. We’ve therefore provided some FAQs / Frequently Asked Questions along with answers that you may find helpful.

  1. Are sold as Delivered Duty Unpaid (DDU) meaning that the recipient is responsible for paying the destination country’s customs charges, duties, or taxes.
  2. Due to shipping constraints, product will be sold as flat component form which means shelves will need to be assembled. This is a simple process, and full instructions can be viewed on the Instructions link below prior to ordering.

Flat pack Shelving assembly instructions

 

Generic fitting instructions can be downloaded using the links below:

Item Description Notes
3 Tier Rack 3 tier Rack Bolt only fix
Tool Box Rack Tool box Rack Bolt only fix

Please contact us if you require more details

If you missed your delivery, here are some handy instructions, we thought these might be helpful as Parcelforce’s website isn’t particularly so.

Parcelforce Redelivery Guide

The shelving units are packed as fully assembled units with the side panels and Kick plate (when supplied) provided loose. The shelves will then simply need bolting between side panels and the kick plate screw attached ready for installing into the van. Depending on the configuration the product may be supplied in one or more packing boxes.

Important Information for Customers in the Republic of Ireland

We are a UK-based manufacturer selling online and shipping regularly to the Republic of Ireland. Before placing your order, please review the following key points about our shipping process.

1. Delivered Duty Unpaid (DDU)

All orders to the Republic of Ireland are shipped on a Delivered Duty Unpaid (DDU) basis.

  • This means that the customs charges, duties, or taxes required by the destination country are not included in the price at checkout.
  • These charges are the responsibility of the recipient and will need to be settled directly with the relevant authorities upon delivery.

2. Why Are Customs Charges Not Included at Checkout?

Due to international shipping regulations, customs fees cannot be included in the total price when placing your order.

  • This ensures compliance with customs requirements and accurate calculation of duties based on your delivery location.
  • Please be prepared to pay these charges when your order arrives in the Republic of Ireland.

3. Information for Business Customers

If you are a business customer, please ensure you provide your EORI (Economic Operators Registration and Identification) number when placing your order.

  • The EORI number is required for customs clearance and ensures smooth processing of your shipment.

4. Information for Individual Customers

If you are an individual customer, you are not required to provide an EORI number.

  • However, please note that you will still need to pay any customs charges, duties, or taxes upon receipt of your order.

5. Before You Order

  • Ensure you are aware of potential customs fees that may apply.
  • If you are a business customer, have your EORI number ready to provide at checkout.

6. Need Assistance?

If you have any questions about customs charges, EORI numbers, or our shipping process, please don’t hesitate to contact us before placing your order.

Thank you for considering us! We look forward to your order and providing you with excellent service.

A full set of fixings is included with each rack including the necessary steel cleats to attach the rack to the van. It is expected that the van be ply lined in order to facilitate easy location of the steel cleats.

For more details, please Contact Us

Yes, we offer a full consultation and design service to tailor products to specific needs. Further details are available on request

A single 3 tier rack weighs between 20kg and 30kg depending on the size.

We aim to ship standard products within 5-6 working days of receiving an order which are shipped by overnight carrier. Sometimes this may be less, however the nature of the business means that at peak times this may fluctuate. We do try very hard to help whenever possible, so we suggest.

If you have an urgent requirement please contact us so we can try to help.

Yes, there is the option at checkout to choose to collect, you will be advised by email when your order is complete and ready to collect.

All prices for goods sold direct to UK customers are quoted Inclusive of VAT.

The Saturday delivery is a premium option to cater for customers specific circumstances. Normally unless expressly agreed, an order must be received by Wednesday at 5PM to qualify for a Saturday delivery of the same week. At peak times this may vary, and we reserve the right to extend the delivery schedule but will advise accordingly.

Please contact us if you require more details